Ocean Reef Resort Properties strives to provide you with an exceptional stay, free of hassles and stress. While your vacation is our main concern, understanding and adhering to our policies will guarantee your stay to be as fabulous as you dreamed it would be.
Administration Fee
An administration fee of sixty (60) dollars will be added to each reservation for administrative and processing of your reservation and is non-refundable upon cancellation.
Advance Reservations
Reservations can be made up to one (1) year in advance, however rates and properties are not guaranteed. Rates and properties are subject to change without notice. A minimum payment of fifty (50) percent down per reservation is required at the time of booking the reservation. The advance payment is not a damage deposit.
Age Requirement
Ocean Reef Resorts' customary policy is no reservations will be made to students or singles under the age of twenty-five. However, we understand extenuating circumstances may apply, please contact one of our reservationists for specific information. For Spring Break information and booking requirements, please click HERE. Parents must accompany their children under the age of twenty-five at all times. Non-compliance of these rules and regulations will result in immediate eviction with no return of any and all funds paid. In accordance with Florida State Statute 509.141, reservations made under false pretense are null and void and check-in will not be allowed. Please contact a representative with any questions regarding this policy.
Beach Access and Boardwalks
Our area is prone to hurricanes which may change the topography in many areas from year to year. Therefore, Ocean Reef does not advertise "Beach Access". Steps, docks, and boardwalks may be missing or may not be replaced due to storm damage. The Department of Environmental Protection sometimes prohibits the reconstruction of steps in narrow beach areas. When you make your reservation, please ask your reservationist for beach access information from your beach home or condo. Likewise, the photos on the website may not accurately reflect the design of oceanfront steps, boardwalks, dune decks, docks, or gazebos.
Beach Rules
Please make every effort to keep our beaches beautiful. Remove all tents, chairs, and toys from the beach each day. Observe the warning flags posted at every public access for your safety. Complimentary beach service (if applicable) is a seasonal service between March and October.
Beach Service
Beach service availability is seasonal only. Please contact a reservationist to determine beach service availability dates.
Cancellation
You may cancel up to seven (7) days after your original booking date and receive a full refund, less the sixty (60) dollar administration fee and applicable taxes. Ocean Reef does not issue any refunds for cancellations made more than seven (7) days from the booking date. If you should have to cancel your reservation, please notify us immediately, and if you purchased the Vacation Rental Insurance contact CSA to begin your claim. For questions concerning the travel insurance or to make a claim due to a cancellation, please call CSA directly at 800-554-9839. The insurance premium, six and one-half percent (6.5%) of the total, is non-refundable and non-transferable. No refunds will be made in the event of a mandatory evacuation if guest does not purchase CSA insurance.
Check-In, Check-Out Time
Check-In is 4:00 P.M. or later. Due to our high standard of cleanliness, there is a possibility that your vacation rental may not be ready at 4:00 P.M. especially during peak seasons. Check-Out time is promptly 10:00 A.M. To avoid an extra cleaning charge; please wash the dishes, take out the trash, and leave the property in a neat and orderly condition.
Late Arrivals
For guests arriving after hours, there is a drop box to the left-side of our entrance door that reads, "Late Arrival Key Drop Box". Inside will be a packet with the name of the guest on the reservation and the property on it; included will be a map and keys inside. Please remove your packet and proceed to your property.
Construction
Ocean Reef cannot predict construction plans in the area and therefore cannot be held responsible for any inconvenience. No refunds can be given in the event of nearby construction.
Elevators/Fireplaces
Residential elevators and fireplaces located in private homes are not available for guest use. Elevators offered in common areas in condo complexes are available to all guests. Please contact an Ocean Reef Representative for specific property details.
Golf Carts
Golf Carts are not permitted on public streets or roads. The operator must be sixteen (16) years of age or older, and have a valid driver's license. If anyone is caught operating a golf cart under age, or without a license, the guest will lose the golf cart privileges. Ocean Reef will not be held liable for any injuries, deaths, or damages caused by the golf cart. The Ocean Reef guest will be responsible for any and all damages that may occur while in their use.
Housekeeping Fee
A housekeeping fee will be added to all reservations, regardless of the number of nights booked. The fee will vary depending on the size of the property. This fee covers the cleaning of the property upon departure.
Method of Payment
When making reservations thirty (30) days or more in advance, method of payment is by credit card (MasterCard or Visa) for the reservation deposit. Remember that your final payment is due thirty (30) days prior to arrival. We will gladly accept personal checks for final payment if we have at least thirty (30) days to process the check. Accepted forms of payment are in U.S. funds only. For reservations made less than thirty (30) days prior to arrival, immediate payment in full is required by credit card (MasterCard or Visa).
Minimum Night Stay
All rates are based on a six (6) night minimum for advanced bookings. Reservations can be made for less than six (6) nights; however, this is subject to each property and availability. Note that advance reservations typically rent Saturday to Saturday. Please contact one of our rental advisors with your exact dates.
Neighborhood Rules/HOA
Most homes located in residential neighborhoods are controlled by a Home Owner Association. These associations have very strict rules that must be respected ie: limited parking, towels hanging from balconies, garbage can retrieval, etc. Please contact an Ocean Reef representative to insure compliance as most violations warrant a fine that the guest will be responsible for paying.
Noise Ordinance
Quiet time for all properties is 10:00 P.M. until 7:00 A.M., in conjunction with Florida county ordinances. Please be considerate of your neighbors. Radios, stereos, and all other musical or entertainment devices will be played in compliance with the decibel level. The decibel levels cannot exceed fifty (50) decibels between the hours of 10:00 P.M. and 7:00 A.M. outdoors. Music played inside may not be heard outside of the property with the doors and windows closed. At 10:00 P.M., all guests not staying at the property need to depart from the premises.
Owner's Closet and Garages
Most properties have interior locked closets that are off limits to guests. Also, garages are considered "owner storage" and are off limits to the guest as well. Violation of this policy will result in additional charges under the Property Damage agreement.
Pet Friendly Property
Ocean Reef has an inventory of pet friendly properties. Dogs (twenty-five pounds or less) are allowed at designated pet friendly properties only. While outside, pets must be on a leash at all times. A person with a pet must collect and properly dispose of all fecal matter. Any reservation made under false pretenses will be subject to forfeiture of any/all payments of rent and deposits, and the party will not be permitted to check in. If the party has already checked in, they will be evicted and subject to additional cleaning expenses. Pets are not permitted on the beach.
Pool Policies
Diving or jumping into the pool or Jacuzzi may result in head, neck, or spinal injuries. As the renter, you accept the risk of the pool and specifically agree that no minor will swim in the pool unaccompanied by an adult. Pool heat is offered seasonally between October and Early May, however, pools cannot be heated if the temperature is below fifty two (52) degrees or above eighty (80) degrees. For an additional cost starting at twenty five (25) dollars per day for most properties, the pool temperature will be set between eighty (80) and eighty five (85) degrees. Please contact an Ocean Reef representative for details about the additional cost. Allow forty-eight (48) hours for pool heater to heat the pool water to the set temperature. Tampering with pool equipment may result in injury and/or a fine. All pool equipment must be operated by a licensed professional. Community or condominium pools are not controlled or maintained by Ocean Reef Resorts therefore Ocean Reef Resorts cannot be held responsible for inconveniences resulting from the pool.
Property Damage
In order to provide our guests with the best vacation possible, we ask that all damages to the property upon arrival are reported to Ocean Reef. An active credit card is required to maintain the reservation and the integrity of the unit. By signing this agreement you waive your right to dispute any charges that are made to your credit card regarding this policy. Non-billing stipulations include:
• No damage to the property or theft.
• No violations of rental or association policies.
• Rental is left in a neat and orderly condition.
• All garbage is removed from the house and pool areas.
Ocean Reef will do everything within its means to notify you of impending charges; however, Ocean Reef reserves the right to bill the credit card for violations to the policy
Seasonal Guests
Any guests booked as a Seasonal Guest do not have access to any of the amenities provided by Ocean Reef. Guests are required to pay three hundred dollars ($300) within seven (7) days of booking and the first month's rent is due thirty (30) days prior to arrival. Each additional month must be paid thirty (30) days in advance.
Signature Form
At the time of reservation, a confirmation will be sent via email. The second page is the "Signature Form", please sign and fax back within seven (7) days of the booking date. In the event the form is NOT received, your reservation will be cancelled and the deposit will be returned less a nominal processing fee.
Special Events
Weddings and special events are not permitted at most properties; however please contact an Ocean Reef reservationist for available properties. An additional deposit and/or fee may be required based upon the event and property. Please note some events require permits and/or approval from the association, it is the responsibility of the guest to contact the corresponding representatives to ensure compliance.
Taxes
Florida sales tax is seven percent (7%). Okaloosa county occupancy tax is 4%, for a total tax of 11% (subject to change by state or local government) which is added to all rentals of 180 days or less. In Walton and Bay county the occupancy tax is 4.5%. Guests are responsible for paying all applicable taxes in full prior to checking in. Taxes will be disbursed to the governing authority upon check-out and are subject to change without notice.
Trailers and RV's
Trailers and RV's are not permitted at most of our properties due to homeowner associations and size. Please contact an Ocean Reef representative for properties that allow them. Guest vehicles, trailers, and RV's are not authorized to park at Ocean Reef Resorts' offices. To arrange for temporary parking of vehicles, trailers, and RV's please contact Miramar Self Storage; phone: 850-502-2011, website: http://www.destinministorage.com
Trip Cancellation/Interruption Insurance (Travel Insurance)
Ocean Reef Resorts offers CSA travel cancellation/interruption insurance to every guest. CSA insurance is optional but is strongly recommended. Please note that pre-existing health conditions may not be covered. No refunds will be made in the event of a mandatory evacuation if guest does not purchase CSA insurance. For questions concerning the travel insurance, please call CSA directly at 800-554-9839. The insurance premium is non-refundable and non-transferable.
» CSA Cancellation or Trip Delay Insurance
